Shipping policy

Youth Robe ships across India through reputed courier partners. We dispatch orders Monday to Saturday, excluding public holidays.

Dispatch and delivery time
Orders are dispatched within 1–3 working days. Most orders are delivered within 3–7 working days of dispatch, depending on your PIN code. Delivery is made to the address given at the time of ordering, so please check it carefully. If a shipment is delayed by the courier, we escalate it with the logistics partner; if the parcel is not delivered within 30 days of escalation, a prepaid order is refunded in full.

Shipping charges
Shipping is free on orders above ₹199. Any shipping charge applicable to an order is shown at checkout before payment.

Cash on delivery (COD)
COD is available on serviceable PIN codes. A COD order may be verified by call, SMS or WhatsApp before dispatch.

Damaged or tampered parcels
If the outer packaging is tampered with or damaged, please refuse the delivery and write directly to our founder at aryan@youthrobe.com, or call +91 79998 24055, with your order ID within 48 hours. A replacement is sent at no extra cost once the issue is verified.

Parcel marked delivered but not received
Please email aryan@youthrobe.com within 7 days of the delivery date shown by the courier so that we can raise an investigation with the logistics partner. Claims raised after 45 days of the delivery date cannot be entertained.

Cancellations
You may cancel an order free of charge before it is dispatched, from Track Order or by emailing aryan@youthrobe.com. Once dispatched, an order cannot be cancelled; you may use the return process after delivery.

Refused delivery / return to origin (RTO)
If a parcel is refused or cannot be delivered because the customer is unavailable, it is returned to us. For prepaid orders the refund is processed after deducting the forward and return shipping charges actually incurred, unless the non-delivery was our or the courier's fault. If you are travelling, write to aryan@youthrobe.com so that we can hold the delivery.

Facing an issue?
Our founder, Aryan Agrawal, reads every complaint and piece of feedback personally. Write to aryan@youthrobe.com; issues are acknowledged within 48 hours and resolved within 30 days.

Governing law
This policy is governed by the laws of India. Subject to the rights available to consumers under the Consumer Protection Act, 2019, courts at Indore, Madhya Pradesh have jurisdiction.