Privacy policy
This Privacy Policy explains how YOUTH ROBE ("we", "us") collects, uses and protects your personal data when you use youthrobe.com, our app or our services. It is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023.
What we collect
• Name, phone number, email address and delivery address
• Order history, payment status and transaction references (card and UPI details are processed by our payment partners and are never stored by us)
• Device and usage information such as IP address, browser type, pages visited and cookies
• Any information you share with customer support, reviews or surveys
Why we use it
• To process, ship and deliver your orders and handle returns
• To verify COD orders and prevent fraud
• To send order updates by SMS, WhatsApp and email
• To send offers and newsletters, only where you have consented; you can opt out at any time
• To improve our products, website and customer service
• To comply with legal obligations such as tax and consumer-protection laws
Consent
By providing your details and placing an order you consent to the processing described here. You may withdraw consent for marketing communications at any time using the unsubscribe link, by replying STOP, or by emailing aryan@youthrobe.com.
Sharing of data
We share personal data only with service providers who need it to serve you: logistics partners (for delivery and pickup), payment gateways, SMS/WhatsApp/email providers, our website platform (Shopify) and analytics tools. These partners process data only on our instructions. We may disclose data when required by law or a government authority. We do not sell your personal data.
Cookies
Cookies help us keep your cart, remember preferences and understand how the site is used. You can disable cookies in your browser; some features may then not work.
Security
We use reasonable security practices, including encrypted connections (HTTPS), access controls and secure third-party payment processing, to protect your data.
Retention
We retain order and invoice data for as long as required by Indian tax and accounting law and for handling returns and disputes. Other data is kept only as long as needed for the purposes above.
Your rights
You may ask us to access, correct, update or erase your personal data, or to stop processing it for marketing, by emailing aryan@youthrobe.com from the email address on your account. We respond within 30 days.
Children
Our services are intended for persons aged 18 and above. Orders for children's products must be placed by an adult.
Grievance Officer: write directly to the founder
Name: Aryan Agrawal, Founder
Email: aryan@youthrobe.com
Phone: +91 79998 24055
Address: YOUTH ROBE Headquarters, Plot No. A-2, Rewati Road, Bardari, near Aurobindo Hospital, Bhawrasla, Indore, Madhya Pradesh 453555, India
The founder reads every grievance personally. Grievances are acknowledged within 48 hours and resolved within 30 days.
Changes to this policy
We may update this policy from time to time; the latest version is always available on this page.
Governing law
This policy is governed by the laws of India. Courts at Indore, Madhya Pradesh have jurisdiction, subject to the rights available to you under applicable law.