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This Return, Exchange and Refund Policy is framed in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

3-day return window
You may request a return within 3 days of delivery. To be eligible, the item must be unused, unwashed, with all tags and the original packaging intact.

How to return
1. Open Track Order after your order is delivered.
2. Enter the phone number or email used on the order and verify the OTP.
3. Choose the order, select the product and tap Return.
4. A pickup is arranged from your address. If your PIN code is not serviceable for pickup, we will share the address to ship the product back.
You can also email the founder directly at aryan@youthrobe.com with your order ID.

Return address
YOUTH ROBE Headquarters, Plot No. A-2, Survey No. 9/1, 9/2 & 10/1, Rewati Road, Bardari, near Aurobindo Hospital, Bhawrasla, Indore, Madhya Pradesh 453555, India

Quality check and refund timeline
Returned products are checked within 7 working days of receipt. If the check passes, the refund is approved and processed within 7 working days after that. Prepaid orders are refunded to the original payment method; your bank may take an additional 5–7 working days to post it. COD orders are refunded by bank transfer (UPI/NEFT) to the account you provide, or as a Youth Robe gift card if you prefer. If the product fails the quality check (used, damaged, missing tags), the return is declined and the product is sent back to you.

Exchanges
Size or colour exchange is available within the same 3-day window. The exchange is shipped after the original product is received and checked.

Damaged, defective or wrong products
Please report within 48 hours of delivery to aryan@youthrobe.com with photos of the product and packaging. We provide a free replacement or a full refund, including any shipping charges paid.

Non-returnable items
Innerwear, socks, personalised items and items marked non-returnable on the product page cannot be returned for hygiene reasons, except when damaged or defective. Gift cards are non-refundable.

Orders using third-party coupons
Orders placed with promotional coupons from partner platforms (for example Paytm or Growfitter) can be returned only for damage or defect, or on payment of a return handling fee of ₹199 (₹299 for an exchange, which includes reshipping). This condition is shown at checkout for such orders.

Grievance redressal: write directly to the founder
If you are not satisfied with the handling of a return, email our founder and Grievance Officer, Aryan Agrawal, at aryan@youthrobe.com or call +91 79998 24055. The founder reads every complaint personally. Complaints are acknowledged within 48 hours and resolved within 30 days. Nothing in this policy limits the rights available to you under the Consumer Protection Act, 2019.

Governing law
This policy is governed by the laws of India. Subject to the rights of consumers under applicable law, courts at Indore, Madhya Pradesh have jurisdiction.