4 Steps to Successful Claim Filing on Marketplaces: Maximizing Your Revenue Recovery

Table of Contents:

  1. Introduction
  2. Understanding Returns Management on Marketplaces
  3. The Concept of Claim Filing on Marketplaces
  4. When to File a Claim on a Marketplace
  5. Streamlining Claim Filing with Eshopbox
  6. Step-by-Step Guide to Filing Reimbursement Claims
  7. Conclusion


Managing returns on marketplaces can be a challenging aspect of running an e-commerce business. Unlike your online store, where you have more control over returns, marketplaces impose their policies, leaving you with limited options. However, there are strategies you can employ to recapture your revenue and minimize losses. In this article, we will explore the steps to successful claim filing on marketplaces, helping you optimize your revenue recovery.

Understanding Returns Management on Marketplaces:

Returns management refers to the process of handling product returns in e-commerce. When selling on marketplaces like Amazon, Flipkart, and Myntra, the following steps are involved in return processing:

Step 1: Customer initiates a return request.

Step 2: The returned product is received and undergoes a quality check.

Step 3: The return is processed, which may involve refunding the customer, exchanging the product, restocking it, or raising a claim for defective items.

The Concept of Claim Filing on Marketplaces:

Claim filing on marketplaces allows e-commerce brands to seek reimbursements for defective returns within a specified timeframe. Marketplaces like Amazon and Flipkart provide programs and policies to support sellers in recapturing lost revenue. These programs enable sellers to file claims for various situations, such as inventory damage or loss in transit, non-return of products after a refund, non-replacement of products after return, and receipt of incorrect or damaged products.

When to File a Claim on a Marketplace:

There are several instances where filing a claim and seeking reimbursement is necessary. Some examples include:

  1. Inventory damaged or lost in transit.
  2. Product not returned after a refund.
  3. Product not replaced after the return.
  4. Receipt of incorrect product in return.
  5. Receipt of a damaged product in return.

Streamlining Claim Filing with Eshopbox:

Eshopbox, a third-party logistics provider, offers valuable assistance in filing claims on marketplaces. Their tech-enabled fulfillment centers and auto-generated reports simplify the process. Eshopbox's features include dedicated return processing workstations with cameras for capturing photographic and video evidence of defective items. The platform also automatically syncs return data from marketplaces and shopping carts, providing insightful reports on products with high return rates.

Step-by-Step Guide to Filing Reimbursement Claims:

To successfully file reimbursement claims on marketplaces, follow these steps:

Step 1: Download the Claim Filing Report (CFR) provided by Eshopbox. This template will facilitate your claim filing process.

Step 2: Familiarize yourself with the guidelines set by the marketplace and ensure you adhere to the specified timeframes for claim filing. Some marketplaces require you to raise a ticket, while others prefer email communication.

Step 3: Verify the fairness of the reimbursement amount. Calculate the expected amount and cross-check it with the marketplace's response.

Step 4: Follow up regularly after raising a support ticket or filing a claim. Maintain professionalism and courtesy in your communications to ensure a positive outcome. Avoid using automated tools for claim filing and be cautious to prevent account suspension.


Managing returns on marketplaces can be daunting, but effective claim filing can help you recapture revenue that might otherwise be lost. By understanding the returns management process, leveraging claim filing programs, and partnering with

 a reliable logistics provider like Eshopbox, you can streamline the process and maximize your revenue recovery. Follow the step-by-step guide outlined in this article to file successful reimbursement claims and protect your bottom line.

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